Salesforce VOIP Telephony, CTI & Analytics

I’m trialing some telephony options for a client on G-Suite. and DialPad, in addition to the possibility of a Twilio custom job. I’ll be reporting back more on these soon.

But I have to say, DialPad has impressive capabilities. The transcription is pretty accurate – and more impressively, it identifies interesting questions between the caller/agent and the call recipient.

Dialpad Analytics

This was with a girlfriend of mine from college, so it was unusually long, and not commercially focused. But it’s a little creepy to think about how much of our conversation The Machines are listening to. They’re certainly getting familiar with how we speak in practice if not our inner souls.

More on #DialPad, CloudCaller and integrating both of these with Salesforce coming soon.